Skip to main content
Syntropy AI Global
Legal & Governance Directory

Legal Policies, Agreements & Privacy Center

Select any policy below to read it in full, with a table of contents and a plain-language summary of each section.

Published20 Sections

Privacy Policy

This Privacy Policy explains how Syntropy AI Global Inc. ("Syntropy AI Global", "we", "us", or "our") collects, uses, shares, and protects personal information when you visit our websites or use our business-to-business (B2B) software and services: Lottery Management, our software for licensed lottery retailers; SyntropyCRM, our sales CRM; the Syntropy Support remote-support app; and our custom software development services. Lottery Management is inventory, sales-recording, reporting, and in-store display management software. It is not a lottery, not a gambling service, and it does not sell lottery tickets or accept wagers of any kind.

October 7, 2026
Read Privacy Policy
Published10 Sections

Terms of Service

These Terms of Service ("Terms") govern business access to and use of the software-as-a-service products (including Lottery Management and SyntropyCRM), applications, APIs, and custom software engineering services provided by Syntropy AI Global Inc. (together, the "Services").

November 12, 2026
Read Terms of Service
Published3 Sections

Cookie Policy

This Cookie Policy explains what cookies and browser storage Syntropy AI Global Inc. uses on syntropyaiglobal.com, why we use them, and how you can control them. Cookies used by the Lottery Management website and application are described in Section 9 of our Privacy Policy.

November 12, 2026
Read Cookie Policy
Published5 Sections

Acceptable Use Policy

This Acceptable Use Policy ("AUP") sets the rules for all customers and users of Syntropy AI Global Inc. software, APIs, and network infrastructure.

November 12, 2026
Read Acceptable Use Policy
Published4 Sections

Data Processing Agreement (DPA Summary)

This Data Processing Agreement Summary ("DPA Summary") outlines the terms under which Syntropy AI Global Inc. ("Processor" / "Service Provider") processes personal data on behalf of our business customers ("Controller" / "Business").

November 12, 2026
Read Data Processing Agreement (DPA Summary)
Published4 Sections

Sub-processors List

To deliver hosting, database storage, payments, real-time display updates, email, and optional AI features, Syntropy AI Global Inc. uses the third-party sub-processors listed below.

November 12, 2026
Read Sub-processors List
Published4 Sections

AI Policy & Responsible AI Governance

This AI Policy sets the rules for how Syntropy AI Global Inc. builds and operates artificial intelligence features across our software.

November 12, 2026
Read AI Policy & Responsible AI Governance
Published3 Sections

Accessibility Statement

Syntropy AI Global Inc. is committed to making our websites, web dashboards, and applications accessible to all users, including people with disabilities.

November 12, 2026
Read Accessibility Statement
Published4 Sections

Service Level Agreement (SLA)

This Service Level Agreement ("SLA") sets out the availability target, support response times, and service credits that Syntropy AI Global Inc. provides to subscribed customers.

November 12, 2026
Read Service Level Agreement (SLA)
Published5 Sections

Refund & Cancellation Policy

This Refund & Cancellation Policy explains how business customers can cancel Syntropy AI Global Inc. subscriptions, including Lottery Management and SyntropyCRM, how custom software engagements end, when refunds apply, how to request one, and how to export data before an account closes.

November 12, 2026
Read Refund & Cancellation Policy
Published3 Sections

Responsible Disclosure Policy

Syntropy AI Global Inc. values the work of independent security researchers in helping keep our software secure. This policy sets out how to report a vulnerability, the rules for good-faith research, and our safe harbor commitment.

November 12, 2026
Read Responsible Disclosure Policy
Published3 Sections

Do Not Sell or Share My Personal Information

This notice explains how residents of California and other U.S. states with privacy laws can opt out of the "sale" or "sharing" of personal information and submit privacy requests to us.

November 12, 2026
Read Do Not Sell or Share My Personal Information