Refund & Cancellation Policy

1. How to Cancel a Subscription

Online subscriptions: Monthly, quarterly, and annual subscriptions, including Lottery Management and SyntropyCRM plans, can be cancelled at any time from the billing settings in your account where available, or by emailing get@lotterymanagements.com (Lottery Management) or support@syntropyaiglobal.com (SyntropyCRM and other products). Cancellation takes effect at the end of the current billing period: you keep access until then, and you will not be charged again.

Free trials: You can stop using the Services at any time during a free trial at no cost. No payment method is collected to start a trial, so nothing is charged when it ends.

Annual and Enterprise contracts: Contracts under an Order Form may be non-renewed by written notice to support@syntropyaiglobal.com or legal@syntropyaiglobal.com at least 30 days before the end of the current term.

2. Refund Eligibility

Subscription fees are charged in advance. Once a billing period has started, its fees are non-refundable, and we do not give partial refunds for unused time in a period, except as described below or where required by law.

We will refund in full: (a) duplicate charges; (b) charges made after a cancellation took effect; and (c) charges made in error by us, if reported within 60 days of the charge.

Uncured breach: If Customer terminates because of our material breach of the Terms of Service that we fail to cure within 30 days of notice, we will refund prepaid fees for the unused part of the billing period after the termination date.

3. How to Request a Refund

Email get@lotterymanagements.com (Lottery Management) or support@syntropyaiglobal.com (SyntropyCRM, custom services, and other products) with the account email address and the receipt or invoice number. We respond within 5 business days. Approved refunds are issued to the original payment method through Stripe; banks usually post them within 5 to 10 business days.

If you believe a charge is wrong, please contact us before disputing it with your bank, so we can resolve it quickly.

4. Custom Software Development (SOW)

For Custom Software Development engagements, payments for completed and accepted milestones or time-and-materials hours already performed are non-refundable. Either party may terminate a SOW for convenience on 30 days' written notice; Customer is responsible only for milestones and hours performed through the effective termination date.

5. Exporting Your Data

For 30 days after a cancellation takes effect, Customer may export its reports using the product's export features, or request a copy of its account data by emailing support@syntropyaiglobal.com. We provide it in a standard format, such as CSV or PDF, at no charge. After that, account data is handled as described in our Privacy Policy.