Enterprise CRM
SyntropyCRM brings WhatsApp, Instagram, Facebook, TikTok, and email into one inbox, routes every lead to the right rep in seconds with AI, and moves deals from first hello to signed quote — without the spreadsheet chaos.
Your leads are talking. Most CRMs aren’t listening.
Customers message on five apps, reps juggle three tools, and the hottest leads cool off while someone copies a phone number into a spreadsheet. Traditional CRMs were built for forms and phone calls — not for the WhatsApp chats, Instagram DMs, and lead ads where buying decisions now start.
Leads Scattered Across Apps
Inquiries sit in personal phones, Instagram DMs, WhatsApp chats, and ad dashboards, so no one has the full picture and leads fall through the cracks.
First Replies Take Hours — or Never Come
Without assignment and reply timers, new leads wait while reps decide who owns them. Every minute of delay lowers the chance of a conversation turning into a deal.
Quotes in Word, Revenue in the Dark
Quotes are built by hand and chased by email, and leadership has no idea which channel, campaign, or rep actually brings in revenue.
Engineered for daily operational reliability.
Select any capability below to preview how it looks inside the SyntropyCRM workspace.
| Entity / Item | Configuration | Telemetry | State |
|---|---|---|---|
| WhatsApp · Sofia Martinez | “Is the spring offer still on?” | Deal: Spring Package | Assigned: Priya |
| Instagram DM · Marco Rossi | “Can I book for Saturday?” | Lead: New | Assigned: Daniel |
| Email · Northbeam Fintech | “Please send the updated quote” | Deal: Proposal | Assigned: Amelia |
One workspace. The whole sales motion.
An omnichannel CRM for teams that sell in conversations: every WhatsApp, Instagram, Facebook, TikTok, and email thread in one shared inbox, every lead routed and timed, and every deal carried from first message to signed quote.
- Messaging & email channels in one inbox
- 5
- Automatic lead routing to the right rep
- < 10 sec
- Typical time to go live
- 1 day
- Per user / month, billed annually
- $15
Omnichannel Inbox
WhatsApp Business, Instagram, Facebook, TikTok, and email threads side by side, with the lead, deal, and full history next to every reply.
Automatic Lead Routing
Round-robin or rules-based assignment puts every new lead with the right rep in seconds — no copying phone numbers into spreadsheets.
Speed-to-Lead SLAs
Every new lead gets a reply timer. Reps see who to answer next; managers see who is overdue before the lead goes cold.
Pipeline & Forecasting
Drag-and-drop deal stages, unlimited pipelines on Growth, weighted forecasts, and going-cold alerts so nothing slips.
Quotes & Price Lists
Branded quotes with price list, tax, and totals worked out for you — sent as a PDF or straight into the WhatsApp chat. Multi-currency on Growth.
Revenue Analytics
See which channel, campaign, and rep actually drives closed revenue, from the first message to the won deal.
Lead Ads & Website Forms
Meta (Facebook & Instagram) lead ads, TikTok lead forms, Google Ads lead forms, and your website forms become leads with full context.
Contacts, Companies & Timeline
Unlimited contacts and companies on every plan, with one timeline of messages, stage moves, quotes, and notes.
Built-in Remote Support
See and control a customer’s or teammate’s computer from the CRM in your browser — with their consent, encrypted end to end, and every session logged.
Security & Access Control
Role-based access for owners, managers, and reps, encryption in transit and at rest, a full audit trail, and GDPR-ready export and erasure. SSO on Enterprise.
Fix it on their screen, without leaving the CRM.
Start a session from SyntropyCRM, send a one-time link, and see and control your customer’s computer right in your browser. Your team installs nothing, you don’t pay for a separate remote-desktop tool, and nothing is shared without the customer’s consent.
Nothing to install for your team
Technicians watch and control from SyntropyCRM in the browser. The person being helped installs the small Syntropy Support app for macOS or Windows.
Customers and teammates
Send a customer a single-use link, or help a colleague with a live request that pops up in their app.
Consent, twice
Access is allowed on the web page, then the screen is shared in the app. Nothing is shown until they press Share screen.
They stay in control
An always-on-top bar lets them pause control or stop sharing at any moment, with a keyboard shortcut too.
Encrypted end to end
Screen, mouse, and keyboard travel over encrypted WebRTC between the two computers, never through the CRM’s servers.
Every session on record
Each request, consent, screen share, connection, and ending is logged with who, when, and from which IP.
From first “hi” to signed deal in three steps.
- Step 01
Connect your channels
Link WhatsApp Business, Meta and TikTok lead ads, Google Ads lead forms, your website, and Gmail in a few clicks. No developers needed.
- Step 02
Capture and route every lead
Every message and form becomes a lead with full context, assigned to the right rep straight away with a reply timer running.
- Step 03
Close, quote and grow
Move deals through your pipeline, send branded quotes in the chat, and watch revenue by channel in real time.
Built for teams whose customers message first.
Sales teams
Hit quota with faster first replies, clean pipelines, and forecasts that reflect reality.
Clinics & services
Turn WhatsApp and Instagram inquiries into booked appointments and signed quotes.
Agencies
Run Meta, TikTok, and Google lead ads for clients and prove the ROI down to the closed deal.
Real estate
Follow up every viewing request on time, from every portal, ad, and chat app.
Simple per-user pricing that grows with your team.
Starter
For small teams getting organised
- Omnichannel inbox (WhatsApp + email)
- 1 sales pipeline
- Unlimited contacts & companies
- Branded quotes
- Mobile access
Growth
For teams that live on lead flow
- Everything in Starter
- Instagram, Facebook & TikTok lead ads
- Smart lead routing & SLA timers
- Unlimited pipelines
- Revenue analytics dashboard
- Price lists & multi-currency quotes
Enterprise
For multi-team, high-volume sales
- Everything in Growth
- SSO & advanced permissions
- Dedicated success manager
- Custom onboarding & data migration
- 99.95% uptime SLA
- API access & custom integrations
Prices per user per month, billed annually (save 20% against monthly billing). Every plan includes personal onboarding. See current plans on syntropycrm.com.
Book a demo or explore the live workspace on syntropycrm.com.
See SyntropyCRM with your own channels and sales process in a 30-minute walkthrough — most teams are live within a day.
How AI works inside SyntropyCRM.
Every machine learning feature is grounded in your operational telemetry with explainable outputs and human approval controls.
Automatic Lead Routing
Mechanism: Assigns each new lead from chat, lead ads, or web forms to the right rep using round-robin or your routing rules — typically in under 10 seconds.
Business outcome: Every lead has an owner before it goes cold, without a manager triaging the queue by hand.
Speed-to-Lead Prioritization
Mechanism: Starts a reply timer on every new lead and orders each rep’s queue by who needs an answer next, surfacing overdue leads to managers.
Business outcome: Faster first replies on the channels customers actually use, with clear accountability when an SLA is missed.
Going-Cold Deal Alerts
Mechanism: Watches time-in-stage and recent activity across the pipeline and flags deals that are stalling.
Business outcome: Managers stop chasing reps for updates and step in on at-risk deals while there is still time to save them.
Connects cleanly with the hardware and systems you already run.
Messaging Channels
- WhatsApp Business
- TikTok
- Gmail & email
Lead Ads & Forms
- Meta lead ads (Facebook & Instagram)
- TikTok lead forms
- Google Ads lead forms
- Website forms
Data & Platform
- Open API
- CSV contact import with duplicate detection
- SSO (Enterprise)
- Syntropy Support desktop app for remote sessions (macOS & Windows)
Deploy across Web, iOS, Android, macOS, and Windows.
The full inbox, pipeline, quotes, and analytics workspace in any modern browser.
Mobile access on iPhone and iPad — reply to leads and move deals on the go.
Mobile access on Android phones and tablets, installable to the home screen.
Syntropy Support app, so the person you are helping can share their screen in a remote support session.
Syntropy Support app for remote support sessions on Windows PCs (x64 and Arm).
What changes when SyntropyCRM goes live
Each reply sits next to the lead, the open deal, and the full conversation history.
Reps see who to answer next; managers see who is overdue.
Quotes are sent and signed inside the conversation, so nothing is lost between tools.
Common questions about Enterprise CRM
Plan your SyntropyCRM rollout.
Talk with our sales team about your store count, hardware setup, and workflow requirements, and get a scoped proposal for your deployment.