Acceptable Use Policy

1. Prohibition on Gambling, Ticket Sales & Consumer Wagering

Customer may use Lottery Management solely for back-office inventory tracking, sales recording, shift reconciliation, reporting, and in-store informational displays at licensed lottery retail locations.

Customer shall not use any Syntropy AI Global service, or any payment flow connected to it, to sell or resell lottery tickets, accept wagers or entry fees, operate raffles, sweepstakes, contests, or bookmaking, or facilitate any other gambling transaction.

2. Platform Security, Multi-Tenant Boundaries & API Integrity

Users must not:

• Probe, scan, or test the vulnerability of any Syntropy system without prior written authorization or outside the scope of our Responsible Disclosure Policy.
• Attempt to access data belonging to another customer or bypass permission restrictions.
• Introduce viruses, trojans, worms, ransomware, or malicious scripts into any workspace or file upload.
• Exceed documented API or webhook rate limits in a way that degrades the service for other customers.

3. CRM Anti-Spam Compliance & Payment Card Data Rules

CRM Communications: Customers using SyntropyCRM messaging features must comply with CAN-SPAM, the TCPA, and other applicable consent and opt-out laws, and with the WhatsApp Business Messaging Policy when using WhatsApp. Message only people who have agreed to hear from you, and honor opt-out requests. Sending purchased-list spam or deceptive phishing messages is strictly prohibited.

Payment Card Data: Users must never enter or store full payment card numbers or security codes in free-text notes, support tickets, or custom fields in any Syntropy product.

4. Remote Support

SyntropyCRM remote support may be used only to help a person who has knowingly allowed access, and only for the support purpose stated in the request. It must never be used to monitor a person covertly, to access a computer without the owner's consent, or to collect information unrelated to the support request.

5. Violation Reporting & Suspension Rights

We may investigate suspected violations of this AUP and suspend offending accounts where necessary to prevent harm or legal liability. Report suspected violations to legal@syntropyaiglobal.com or security@syntropyaiglobal.com.