AI Policy & Responsible AI Governance

1. Scope of Syntropy AI Features

This policy applies to the AI features in our products. Currently that is the Lottery AI Assistant in Lottery Management, which answers typed or spoken questions about a store's own sales, inventory, displays, and settings. SyntropyCRM does not currently use AI models: its lead routing follows rules the business sets. This policy also applies to any AI feature we introduce in the future, and to AI components we build in custom software projects unless the client's contract says otherwise.

2. No Training on Customer Data Without Explicit Opt-In

Syntropy AI Global Inc. does not use Customer Data, including store sales and inventory records, lottery pack records, CRM contacts, or uploaded documents, to train or fine-tune AI models without an explicit written opt-in signed by an authorized officer of Customer.

When an AI feature needs a model provider to generate a response, we send only the information needed for that request, and the provider processes it under its terms for business API customers. Our current AI model providers are listed on our Sub-processors page.

3. Human Oversight & Exact Financial Math

Human oversight: AI answers and suggestions are decision support. The Lottery AI Assistant cannot change records, close shifts, or take actions on its own. Customers remain responsible for decisions made using AI outputs.

Exact accounting: Generative AI models are never used to calculate currency totals, taxes, cash reconciliations, or scratch-off ticket counts. All financial and inventory figures are calculated by the software itself.

4. Data Retention & Contact

Lottery AI Assistant conversations and uploaded files are not stored after the response is returned, as described in Section 7 of our Privacy Policy.

For questions about our use of AI, contact legal@syntropyaiglobal.com or privacy@syntropyaiglobal.com.